IT EngineerĀ  at WACOT Limited

WACOT Limited is a part of TGI Group. Our business includes but are not limited to rice milling, soya milling, production of fertilizer and other agro-chemicals, sesame hulling which are exported to Asia and Europe, trade in grains such as maize, sorghum and groundnuts. We currently support the production of soya, rice, sesame, cotton, and maize as part of our out-growers initiative. WACOT has several MOU's in place to aid its contribution to the fastest growing Nigerian sector- agriculture.We are recruiting to fill the vacant position below:Job Title: IT Engineer Location: KanoEmployment type: Permanent contractJob DescriptionWe seek an IT Engineer to be based in Kano to take ownership of end users’ issues reported and see them through to resolution.ResponsibilitiesTake ownership of end users issues reported and see problems through to resolution.Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.Provide prompt and accurate feedback to end user.Ensure proper recording and closure of all issues.Prepare accurate and timely reports.Document knowledge in the form of knowledge base tech notes and articles.Research, diagnose, troubleshoot and identify solutions to resolve End Users Issues.Escalate IT issues to the IT Manager where necessary.Ensure all logs for equipment and users are maintained.Ensuring security and upgrades are applied and kept up to date on desktops and laptops.Preventive approach, suggestions for improvementsProvide IT Support to others and prepare weekly report, documents and correspondence.Perform basic administrative support duties as required to meet specific operational objectives.Perform miscellaneous job-related duties as assigned by the IT Manager 

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