IT Client Service Assistant at The World Bank Group

The World Bank Group is one of the world's largest sources of funding and knowledge for developing countries. It uses financial resources and extensive experience to help our client countries to reduce poverty, increase economic growth, and improve quality of life. To ensure that countries can access the best global expertise and help generate cutting-edge knowledge, the World Bank Group is constantly seeking to improve the way it works. Key priorities include delivering measurable results, promoting openness and transparency in development, and improving access to development information and data.We are recruiting to fill the position below:Job Title: IT Client Service AssistantLocation: AbujaGeneral DescriptionThe main duties of this position are defined around first level IT client service within the country office and follow task norms associated with ITIL standards for helpdesk service. Additional tasks include IT training for clients, asset management, and hardware repairs.This position requires frequent interaction with staff, desk-side IT coaching, and has a limited network administrator role.The position is assigned to an IT support unit providing IT services to the Africa Region of the World Bank and reports to a Regional supervisor.This is an entry level, IT support position where candidates are expected to have a minimum of 1-3 years of experience. Recent university graduates who have attained a bachelor’s degree in areas of IT or related disciplines, are encouraged to apply.This is a local position based in the country office and is expected to be part-time (up to 150 paid days per year). Basic communication in English is expected for some activities in the work program.Duties and AccountabilitiesProvides standard support for mobile devices including smart phones, tablets and laptops computers.Provides office level network administration, including routine troubleshooting, maintenance and hardwaresoftware upgrades.Installs, configures, and supports Bank-standard hardware and software.Provides technical support to office staff and visiting missions.Ensures that Bank information and IT systems are protected in a manner consistent with Bank information security policy, procedures and standards.Provides direction, support and training to clients. Helps clients solve IT problems.Facilitates preparation for videoconferences and other collaborative activities, such as Webex sessions.Manages all local IT assets and assists clients to manage data.Works closely with Resource Management staff and Administrative Assistants within office. 

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