IPNOC Supervisor at MainOne Cable Nigeria

MainOne's success is built on having talented and highly proficient people within their respective fields as the driving force behind our businessA job in MainOne is different from any other you have had. With joining MainOne you'll be challenged, inspired and proud as you become a part of something big.We are recruiting to fill the position below:Job Title: IPNOC SupervisorLocation: NigeriaDepartment: TechnicalUnit: Network Opertions.Reporting Line: Manager Network OperationsResponsibilitiesThe IPNOC Supervisor will supervise and be responsible for the first line network monitoring, surveillance and fault management support on the elements and components of the Main One network, using various network management and trouble ticketing systems. Specifically, the IPNOC Supervisor’ responsibility includesSupervise monitoring of Main One’s network providing specific update, status and performance of all network components, capacity services etc.Handle escalated trouble calls and work closely with engineering, NOC, and customer engineers to resolve service issuesTroubleshoot network architecture, design and implementation hardware and software to ensure overall network performanceWill ensure Identification and provision of at least first line support on all faults on the Main One network in accordance with the Company’s standard operating procedure for fault escalation and management.Will supervise maintenance of and ensure full compliance with all Main One’s NOC processes and procedures.Ensure that all escalated IP related tickets are resolved within agreed timelines and handled professionallyProvide adequate support and requisite input to IP planning and technical sales teamsWill oversee proper technical documentation of all network events throughout normal/shift cycle or operations.Will supervise network support related telephone calls and interface with internal/external customers on operational issues and related network events, using Main One’s standard operating procedures.Will oversee and ensure daily and weekly management reports on network events and activities as well as tracking escalations and other key performance indicators.Implement change requests as per business needs on network equipment like routers switches, firewalls etcEnsure all applications for monitoring the IPNGN network are up to date and functional.Ensure all customer SLAs are met.Contact:You will be required to liaise and interface with other groups/departments typically involved in the Technical Management of the projectCompetencies Required:Strong experience configuring and troubleshooting Cisco routers and switchesCisco IOS/IOS XR experience will be an added advantageFamiliarity with TAC case management and escalation processStrong understanding of a process driven environmentBGP, MPLS, L2VPN and L3VPN experienceRouting protocol troubleshooting experience (BGP, IS-IS, OSPF, EIGRP)IP multicast experiencGood communication skills.  Able to use initiative to tackle a broad range of problems, while still following procedures and processes.Strong diagnostic, analysis and problem resolution skills with a flexible approach to problem solving.Capable of multi-tasking, good time management and prioritization of workload.Strong analytical skills and able to collate and interpret data from various sources.Actively encourage strong working relationships with other teams.Good technical documentation skillsVery good understanding of Main One’s products and processesEager and quick to learn 

Apply at https://ngcareers.com/job/2017-05/ipnoc-supervisor-at-mainone-cable-nigeria-531/