Internet Edge Performance Engineer at MTN Nigeria

MTN is the largest provider of mobile network access and ICT solutions in Nigeria, connecting whole communities with each other and with the rest of the world.In 2001, MTN Nigeria was one of the first telecom operators to receive a GSM licence from the Federal government. Since then, we have led the growth in the voice market and today, we offer an integrated suite of communications products/services, including mobile voice and data, digital and mobile financial services as well as enterprise services to SMEs, public sector and corporate clients.At the heart of our company’s operations are a diverse group of committed men and women, who enjoy a work experience and culture that is challenging, dynamic and rewarding, guided by our core values of Leadership, Innovation, Integrity, Relationship and a Can-Do attitude.We were the first Nigerian company to be certified as an Investors In People (IiP) Gold company, which speaks to the depth and impact of our people management practices. It is also a reflection of our commitment to making MTN a Great Place to Work for our employees.With over 60 million customers, MTN is also the largest subsidiary of the MTN Group, a global brand spread across 22 countries in Africa, Asia and the Middle East. Division: Network GroupCore purpose of the JobTo measure the network indicators and provide NWG with data/information.To evaluate trends in network performance and recommend solutions to optimize network performanceTo improve network performance through regular network audit and trend/KPI analysis.Job SummaryEnsure value is created by maximizing asset monetization.Ensure return on investment for assets.Monitor and ensure degradations on the internet edge and Firewall network are picked within SLA and escalated to the respective Managed Services Vendors, Partners and internal teams for fix.Drive and ensure resolution of escalated issues within SLA.Ensure full network performance visibility of the Internet edge and firewall networkEvaluate the impact of changes/parameter optimization on the internet edge and Firewall network.Generate Internet edge and Firewall network statistical analysis and reports.Provide network and business insights on the internet edge and firewall network performanceAnalyze Internet Edge Router, Firewalls and service KPIs and measurements that reflect customer experienceMonitor and evaluate the performance of the multi-vendor Firewall network to assure customers’ satisfactionEnsure value is continuously provided during stakeholder workshops, meetings and cross-functional team engagement etc.Actively participate in Change Management reviews Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape. Foster active collaboration and relationships with employees across all levels and divisions. Job ConditionsNormal MTNN working conditions.May be required to work extended hours Note: Multiple applications are not allowed.

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