Ikeja Electricity Distribution Company (IKEDC) Recruitment: Call Center Agents

Ikeja Electricity Distribution Company (IKEDC) – Buoyed by a mission to redefine customer experience and be the provider of choice wherever energy is consumed, Ikeja Electricity Distribution Plc (Ikeja Electric), Nigeria’s largest power distribution network powers lives and businesses with innovation and unwavering drive for excellence. The company began its new phase of growth and expansion on November 1st, 2013 following the handover of the defunct Power Holding Company of Nigeria (PHCN) to NEDC/ KEPCO Consortium under the privatization scheme of the Federal Government of Nigeria.Ikeja Electricity Distribution Company (IKEDC) is recruiting to fill the position below:Job Title: Call Center AgentLocation: LagosJob Type: Full timeReporting To: Customer Service SupervisorRole PurposeResponsible for receiving audio  complaints from various sources such as consumers, the CEO- IE, Consumer Protection Council (CPC), NERC, Independence Corrupt Practices (ICPC), IKEJA forum of NERC etc.ResponsibilitiesObtains client information by answering telephone calls; interviewing clients; verifying information.Respond to billing inquiries and handle customers’ high bill complaints.Provide information about company programs, products and services.To take telephone calls on behalf of IE in order to fulfill customer requirements.To know the most up to date information on all product and services of IE and be able to help customers in a quick and friendly fashion.Maintains communication equipment by reporting problems.Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.Report electric emergencies and outages.Provide data to customers requesting new services and/or construction and channel to appropriate office.Seek resolution of customer complaints.Respond to utility commission and agency inquiries.Updating customers’ account.Assist in Carry out any other duties as requested by Head customer Service and Head of Department.

Apply at https://ngcareers.com/job/2018-02/ikeja-electricity-distribution-company-ikedc-recruitment-call-center-agents-297/

Ikeja Electricity Distribution Company (IKEDC) Recruitment: Call Center Agents

Ikeja Electricity Distribution Company (IKEDC) – Buoyed by a mission to redefine customer experience and be the provider of choice wherever energy is consumed, Ikeja Electricity Distribution Plc (Ikeja Electric), Nigeria’s largest power distribution network powers lives and businesses with innovation and unwavering drive for excellence. The company began its new phase of growth and expansion on November 1st, 2013 following the handover of the defunct Power Holding Company of Nigeria (PHCN) to NEDC/ KEPCO Consortium under the privatization scheme of the Federal Government of Nigeria.Ikeja Electricity Distribution Company (IKEDC) is recruiting to fill the position below:Job Title: Call Center AgentLocation: LagosJob Type: Full timeReporting To: Customer Service SupervisorRole PurposeResponsible for receiving audio  complaints from various sources such as consumers, the CEO- IE, Consumer Protection Council (CPC), NERC, Independence Corrupt Practices (ICPC), IKEJA forum of NERC etc.ResponsibilitiesObtains client information by answering telephone calls; interviewing clients; verifying information.Respond to billing inquiries and handle customers’ high bill complaints.Provide information about company programs, products and services.To take telephone calls on behalf of IE in order to fulfill customer requirements.To know the most up to date information on all product and services of IE and be able to help customers in a quick and friendly fashion.Maintains communication equipment by reporting problems.Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.Report electric emergencies and outages.Provide data to customers requesting new services and/or construction and channel to appropriate office.Seek resolution of customer complaints.Respond to utility commission and agency inquiries.Updating customers’ account.Assist in Carry out any other duties as requested by Head customer Service and Head of Department.

Apply at https://ngcareers.com/job/2018-02/ikeja-electricity-distribution-company-ikedc-recruitment-call-center-agents-297/