Catholic Relief Services (CRS) is an International non-governmental organization supporting relief and development work in over 100 countries around the world. CRS programs assist persons on the basis of need, regardless of creed, ethnicity or nationality. CRS works through local church and non-church partners to implement its programs, therefore, strengthening and building the capacity of these partner organizations is fundamental to programs in every country in which CRS operates. CRS re-established presence in Nigeria in 2000 and currently focuses on vulnerable children, agriculture, health and HIV, extractives and governance, and peace building programming.We are recruiting to fill the vacant position below:Job Title: ICT4D SpecialistReq Number:ICT91919Location: AbujaPosition Type: Full TimeReports To: Senior Manager-Vector ControlSupervises: 3 ICT4D OfficersDuration: 15 months Job Summary / BackgroundEnsure the overall strategic coordination, day-to-day effective planning and management, and key technical oversight on the use of ICT4D for health programming using the CAT Strategy and partnering with Red Rose (in accordance with established CRS policies and procedures as well as GF grant regulations). This entails maintaining acceptable standards and thinking innovatively in order to ensure improved efficiency, accountability and transparency in the implementation of LLIN mass campaigns in the targeted states.Analyze and provide solutions for ICT4D device issues- both in the office and on the field. S/he will request and process improvements with regard to ICT4D enablement of agency business. Monitor and report on performance of ICT4D functions and service delivery processes with respect to organizational needs.Enable knowledge management, decision-making, and programming effectiveness by ensuring efficient operations and use of CRS information sharing, communication, and collaboration technologies, and by providing technical advice to CRS staff and partners on overall ICT systems.Work collaboratively with other teams to explore the use of ICT4D beyond the current expectations and create opportunities for newer innovations. Key ResponsibilitiesSystem Management:Provide leadership and support for the enablement of the Red Rose technology and mobile devices to be used for the implementation of the LLIN mass campaigns in the GF Malaria program.Ensure Red Rose systems are designed, implemented, configured and maintained to meet CRS program service requirements.Act as the primary point of contact for the Red Rose team in Istanbul, as they deploy and maintain the ICT4D system and devices across the GF program, to enhance program inplementation effectiveness.Support the Red Rose team in ensuring quality system configuration, administration, security, and maintenance of the ICT4D devices for the successful CRS GF Malaria program implementation.Advise and support ICT4D officers and other staff in executing good stewardship and efficient use of GF ICT4D resources.Collaborate with relevant staff to create, document, and maintain ICT4D inventory and ensure adequate supply and functionality.Ensure third-party suppliers are aligned to meet CRS business process requirements (Vendor Management).Any other duties assignedEnd-User Support for ICT4D:Ensure timely response to user support requests or promptly escalate issues as needed.Support staff orientation process for the ICT4D – Red Rose technology and devices.Ensure/Conduct user trainings, as appropriate¬ by supporting ICT4D trainings at state and LGA levels for the LLIN mass campaigns.Configure desktops, laptops and other peripheral devices to provide user access to agency business systems information.Compliance:Monitor ICT4D system operations and implement measures to ensure consistency in service delivery against established policies, procedures, and service standards.Provide strategic leadership and oversight on the CAT platform management to all partnersCollaborate with Procurement to ensure ICT4D equipment and software purchases are in line with CRS standards and in compliance with donor requirements.Capacity Building:Maintain personal and professional development to meet the changing demands of the job.Develop and implement training programs to improve staff and partners capacity in the area of ICT4D, especially the Red Rose One Syytem Technology.Participate in regional/agency ICT4D initiatives.Develop and provide capacity building (training, coaching, on-the-job support) to staff and partners in ICT-related areas.Provide relevant capacity building and technical support for national and sub-national personnelAny other duties assigned Supervisory Responsibilities:Oversee the recruitment, training and development of a competent pool of ICT4D officers that can effectively discharge the responsibilities under the ICT4D portfolio of the CRS GF Malaria grantEnsure job descriptions are up to date and responsibilities and performance expectations are clearly communicated within the ICT4D unitEnsure effective delegation of authority.Orient new staff on CRS identity, culture, partnership principles, tools, and processes.Organize assignments, tasks, and expectations in a way that fosters opportunities for learning and development.Manage individual and team development by providing coaching, feedback, mentoring, support, resources, and reinforcement.Complete all aspects of the CRS Performance Management system on time and effectively create a high-performance culture and a positive work environment. Deal firmly and promptly with performance issues.Process and ensure that all administrative documents related to personnel management, such as Timesheets, TEVs, Leave Requests, etc. are appropriately reviewed and authorized.All other duties as assigned.Key Working Relationships:Internal: CRS Global Fund Malaria Program Team, CRS HQ GKIM team, Deputy Country Representatives, Country Representative, Head of Administration, Finance, Procurement and Administration Staff, Regional and Senior Technical Advisors, Deputy Regional Directors for PQ and MQ, GFSU, RISA, Country program ICT Manager, members of CRS ICT community, and owners of CRS business systemsExternal: Red Rose Team, Global Fund’s Nigeria Country Team, State Ministries of Health (SMOH) staff, National Malaria Elimination Program (NMEP) staff, Technical and Financial Partners, Local Fund Agent (LFA), GSM, Auditors.Note: This job description is not an exhaustive list of the skill, effort, duties, and responsibilities associated with the position.