The British Council is the world's leading cultural relations organization and creates opportunities for people in the UK and worldwide to understand each other, to work together and learn from one another. We see this as crucial to building secure, more prosperous and sustainable futures for us all. We build trust and understanding between different countries and cultures and develop strong international links that are of benefit to people in Britain and the rest of the world. Job Title: Head of Human Resources Nigeria & West Africa Cluster Department: Human ResourcesJob Category: HRPay Band: Pay Band 8 Duration: IndefiniteReports to: Regional HR Director [SSA]Role PurposeThe Head of Human Resources will support the HR Director by providing operational HR expertise across the broad spectrum of HR activity. This role supports the HR Director to develop strategies, plans, budgets, projects and timelines to deliver the people and business plan.The role will be key to ensuring that the HR services provided in the West Africa Cluster are consistent with global HR policies and processes, reflect local policy frameworks, and are high quality and efficient. The role acts as a senior adviser/business partner to Cluster / regional leadership, HR and business leads. Interfaces with English & Exams, Education & Society and Arts Strategic Business Units (SBUs) and HR Centre of Expertise (CoE) colleagues to deliver corporate, regional and country results.The role will lead a team of in country/Cluster HR professionals to provide high quality, customer-focused functional support to all teams based in the cluster of countries.Key focus will be on interpretation and tactical application of policy to suit local business needs as well as resolution of complex problems.Geopolitical/SBU/Function OverviewThe West Africa Cluster is comprised of Ghana (including Cameroon), Senegal, Sierra Leone and Nigeria. Increasingly British Council is approached to support UK missions and partners in other parts of both Anglophone and Francophone West Africa. With HMG’s increasing focus on the “Arc of Instability” which concentrates on the Sahel, British Council will need to review its approach and offer within the cluster.This role will have overall HR responsibility for West Africa Cluster (Ghana (including Cameroon), Senegal, Sierra Leone, and Nigeria) with varying degrees of complexity in the external HR regulatory environment, geopolitical stability, talent availability and cultural difference. Part of the complexity of the role will be to navigate these complexities to ensure the best balance between global, regional and country requirements. The post holder will line manage the HR business Partners for Nigeria (Main office and FCR projects) & GhanaMain Opportunities/Challenges for this roleWith the global changes facing the HR function in general, including the stepped-up competition for talent, the impact of the economy, data driven HR practices, and the new developments in technology, combined with the region specific environment and complexities, the role is expected to make a major contribution to the successful management of HR as well as providing vital support to all operational team members. They will contribute to the development of the HR function and modelling the values and principles of a collaborative, integrated and mutually supportive team.The global HR team has undergone a significant restructure to position it more effectively to support the rapidly changing needs of the British Council. In conjunction with the SSA HR Director, this role is key to ensuring HR services in the West Africa Cluster effectively support the business plans and are consistent with global CoE strategies, guiding principles, policies and procedures, processes and practices, and where necessary, adapting them to reflect local market needs and conditions, e.g. legal, regulatory, social and culture frameworks. The global CoE’s include:ResourcingRewardEmployee RelationsTalent and DevelopmentLeadership and PolicyThe post holder will report to the SSA HR Director and will work closely with the other members of the regional HR team, who provide senior HR expertise to the region. S/he will also need to engage with HR leaders in the global and regional Centres of Expertise and Strategic Business Units to ensure alignment of frameworks, policies, casework and core standards and ensure HR/business insights and knowledge is shared.The role holder will be working in a context with varying degrees of complexity in the external HR regulatory environment, geopolitical stability, talent availability and cultural difference. Part of the complexity of the role will be to navigate these complexities to ensure the best balance between global, regional and country requirements. Main AccountabilitiesConsultancy and high quality HR service:Deploys a range of HR specialist or bespoke approaches to support the provision of high quality services and adviceLead and co-ordinate the regional annual people cycle, for performance management, talent management, succession planning, learning and development etc., engaging and communicating with key stakeholders to deliver in line with British Council timelines, policies and processes.Manages health and wellbeing of Regional employees, in conjunction with the Regional Wellbeing, Employee Relations and International Mobility Team leads as required.Works with the International Mobility Team and Group Employment Tax Specialist to organise support for globally mobile staff in region, e.g. advice on ER, mobility packages, employee tax support, etc.In conjunction with Regional and Country Leadership Teams manage emergency planning and contingency and execute on withdrawal policy and procedures.Leadership and business partnering - Internal customer focus:As a member of the Custer and regional HR Leadership Team, contribute to the development of the HR strategy, budgets and people plans for the region & cluster - sharing expertise and learning and ensuring an integrated approach to delivering high impact HR advice and quality service delivery across the region.Builds an in-depth understanding of the particular business and operational context, opportunities and challenges facing operations and management, to ensure the development of new practices based on informed business insight and joined-up thinking. Consults closely with internal customers and other stakeholders to understand current and future business needs, and plans work activities accordingly to ensure the services and advice they provide meets those demandsApplies advanced HR generalist knowledge to solve a range of complex business issues. Devises non-standard or bespoke analytical approaches to understand complex problems and enable informed business-planning, decision-making and/or the development of new or improved practiceProvides expert HR advice, support and challenge to internal customers and other stakeholders to support the development of high quality, effective and continuously improving business practices within their area of functional expertise, ensuring high quality service is delivered to maximise performance and minimise risks and costsService improvement:Identifies and makes recommendations to the Cluster lead and Regional HR Director for improvements to ways of working that enhance the effectiveness and efficiency of the corporate functional discipline, as well as the operational effectiveness of their internal customersMakes professional recommendations which have a measurable impact on local business performance in terms of efficiency, quality, reliability, and internal customer satisfactionActively champions and monitors staff compliance with the agreed corporate policies and practices relevant to their area of functional expertise. Investigates reasons for non-complianceProvides specialist expertise advice or ideas into the development and implementation of corporate and regional change projects. Scope, plan, deliver and evaluate HR/OD and change projects / initiatives, working closely with global and regional CoE’s leads and regional / country HR, Resourcing and Reward leads as required. Distils complex concepts and analysis into cogent and persuasive business case presentations, which convincingly influence decision-makers about the need for significant changes to policy or practiceLine management and functional expertise:Determines work plans and coordinates input from in country HR professionals to meet specific objectives, line manages HR business partners in Nigeria and GhanaProviding professional coaching/mentoring to country HR leads, to manage non-routine HR issues or guidance to implement project and change plans.Contributes to the development and delivery of training and guidance of other professionals in the field.Develops peer/personal networks within and outside the British Council to enhance own knowledge and expertise. Shares expertise and best practice with country HR leads.Build HR, people management and coaching capabilities of regional managers and HR leads, via:Coaching / guiding and advising in the annual HR people cycle: Resourcing, Induction, ER, Reward, Performance, Talent & Succession managementProviding or sourcing training and development for HR leads and line managers in country to increase capability.Inducting new HR managers and training new regional staff and country leadership in HR systems and processes.Proactively pursues an annual cycle of formally recognised Continuing Professional Development to maintain and deepen their professional expertise. Key RelationshipsInternal:Cluster lead and country management teamsStaff in clusterRegional HR Director, Regional and Country HR Leads and teamsSBU Leadership teams - in the UK, region and in countryCentres of Expertise, Global Operations and Global HR Director NetworkFCR Senior Business/Programme Leads in NigeriaChange programmes leadsExternal:Professional and government bodies, country appointed legal counsel, HR consultanciesExternal partners, suppliers, regulatory and professional bodies/associations.