Group Head, Customer Care at Coscharis Group Limited

Coscharis Group Limited – We are a reputable conglomerate with strong presence in automobile (having franchise of premium cars/vehicles) and with business interests in other major sectors of the economy and recently, we have ventured into commercial agricultureWe seek creative, talented and result-oriented individuals who are focused and career minded. At Coscharis group, you will have endless possibilities of receiving technical, products and sales training(Locally and Abroad), career development and rewards for your contributions to the company’s growth.We are recruiting to fill the position below:Job Title: Group Head, Customer CareLocation: LagosKey ResponsibilitiesSuccessful candidate will be responsible for development and implementation of customer care policies across the group;Partner with the Management Team to align customer service department policies and systems with the Management objectives;Oversee customer issues across the Group and ensure long term problem resolution;Lead and supervise all customer service staff across the Group;Responsible for the Training & Development of the customer care personnel;Monitor the programme and procedure to ensure timely and customer satisfaction;Lead and deliver a clear implementation plan for the Group strategies based on clear and measurable actions and targets for improvement.

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