GNOC Service Desk Engineer at MainOne Cable Nigeria

MainOne's success is built on having talented and highly proficient people within their respective fields as the driving force behind our businessA job in MainOne is different from any other you have had. With joining MainOne you'll be challenged, inspired and proud as you become a part of something big.We are recruiting to fill the position below:Job Title: GNOC Service Desk EngineerLocation: LagosDepartment: TechnicalReporting Line: GNOC Desk SupervisorResponsibilitiesThe GNOC Service Desk Engineer will be responsible for the first line contact and response to customers (internal and external) on all technical issues and queries reported, using the trouble ticketing systems in logging all reported service and non-service affecting queries.This function would provide 24 x 7 Service Desk services.Other Responsibilities include:First point of contact for customers.Answer all network support related telephone calls and interface with internal/external customers on operational issues and related network events, using Main One’s standard operating procedures.Deliver high level of customer service in line with SLA’s.Liaise with Service (IP and TX) Engineers to ensure proper reporting of all faults/alarms are reported timely to the Service Desk Engineer.Open a trouble ticket (TT) for every network event and ensure it is tracked up to the point of closure.Proactively update the customer via mail and phone call.Maintain and ensure full compliance with all Main One’s NOC processes and procedures.Ensure customers are duly informed of all planned/emergency network maintenance activities.

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