General Manager, Information Systems Governance at MTN Nigeria

MTN is the largest provider of mobile network access and ICT solutions in Nigeria, connecting whole communities with each other and with the rest of the world.In 2001, MTN Nigeria was one of the first telecom operators to receive a GSM licence from the Federal government. Since then, we have led the growth in the voice market and today, we offer an integrated suite of communications products/services, including mobile voice and data, digital and mobile financial services as well as enterprise services to SMEs, public sector and corporate clients.At the heart of our company’s operations are a diverse group of committed men and women, who enjoy a work experience and culture that is challenging, dynamic and rewarding, guided by our core values of Leadership, Innovation, Integrity, Relationship and a Can-Do attitude.We were the first Nigerian company to be certified as an Investors In People (IiP) Gold company, which speaks to the depth and impact of our people management practices. It is also a reflection of our commitment to making MTN a Great Place to Work for our employees.With over 60 million customers, MTN is also the largest subsidiary of the MTN Group, a global brand spread across 22 countries in Africa, Asia and the Middle East.Division: Information Systems Core purpose of the JobResponsible for IT Regulatory Compliance, IT Audit Governance and IT Governance support.Oversee and be accountable to drive the mechanism for process controlling and continuous process improvement in IT.Responsible for supporting management with its responsibilities in responding to requests from internal and external audit entities including reviewing requests, monitoring audit execution and reviewing findings with governance bodies. Job SummaryRegularly monitor and review resources of the department ensuring they are allocated and utilized in a cost effective and financially disciplined manner and in line with budget provisions.Review MTNN corporate direction and develop Information Services Governance landscape ensuring alignment with MTN corporate strategic objectives and develop plans to support business initiatives and enhance IS infrastructure support capacity.Regularly monitor and review resources of the department ensuring they are allocated and utilized in a cost effective and financially disciplined manner and in line with budget provisions.Provide support initiatives that will ensure cost savings and reduction to drive EBITDA growth for the organization (OPEX/COS savings).Champion/Sponsor the review of Business Processes (headcount, process optimisation, business optimisation, continuous service improvement etc.), to drive efficiency gains.Review MTNN corporate direction and develop Information Services strategy ensuring alignment with MTN corporate strategic objectives and develop plans to support business initiatives and enhance IS support capacity.Champion Contract negotiations to reduce cost and drive MTNN Value Creation PhilosophyAssess resource requirements for the department and develop budget for the infrastructure function and regularly monitor resources of the department ensuring they are allocated and utilized in a cost effective and financially disciplined manner and in line with budget provisions.Monitor changes in regulations and technology that may affect revenue assurance functions in MTNN and ensure revenue leakage is minimized.Improve MTNN’s Net Promoters ScoreDevelop strategies and champion customer centric culture across the organization and develop/reform relationships with MTNN’s internal and external customers to transform the MTNN’s revenue.Drive planned strategy for the successful delivery of MTN Group and MTNN transformation initiatives focusing on Customer centricity, including Perfect 10 Project.Ensure the right service management practices are in place to create the enabler for IT systems to provide a differentiated customer experience.Provide primary support for yearly SOX/ PWC IT audit exam for Ratings IT OperationsFurther institutionalize segregation of duties control across Ratings IT applicationsDefine opportunities for automation of monitoring IT controlsTrack action plans to completion, monitor and report on IT risk and IT control related activitiesManage a portfolio of activities related to planning and executing the IT control assessment activitiesCreate and maintain governance structure for processes and ensure processes and policies are developed, documented and maintained in accordance with established set /industry guidelines and benchmarks.To ensure all IT systems uptime and ensure that adequate capacity, availability to drive expected Customer ExperienceProvide leadership on IT Architecture governance and ensuring compliance to King III technology risk management. Measures of success include repository architecture accuracy, appropriate and timely reporting on Technology governance.Be accountable to drive the IT Governance using implementation mechanism for process controlling and continuous process improvement with focus on the definition and further development of guidelines, standards and metrics (KPIs), including compliance.Also responsible for ensuring that the aims of Disaster Recovery and Service Continuity are met and that the IT continuity strategy, processes, and plans and procedures are developed and maintained.Ensure QA standards are met and report on compliance (including performance against QA Management plan, business KPIs and client KPQPs & SLAs).Ensures global coverage of the Service Transition function as well as enabling our Controls Monitoring function for regular review and reports of operating controls around our applications and infrastructure.Ensures that Operational controls meet regulatory and audit requirements as well as align to industry best practices including IT Sarbanes Oxley.Defining and maintenance of IT maturity model, quality management system and regular evaluation of IT maturityEnsures effective IT Risk management, Compliance & AuditDevelop and implement processes and procedures for tracking company assets to oversee quality control throughout their lifecycles.Lead and collaborate with other business units in the development of business models for use in MTNN and develop measurement strategies to support ongoing strategy development and project optimization.Definition of global IT processes, process goals/ quality objectives and derivation of key figures (for example IT process indicators (KPI) for process optimization)Pro-actively managing and consulting global best practices with regards to IT processesEnsuring that processes will follow the agreed standards and accountable for reporting of process quality and complianceDefinition, coordination and implementation of the overall concept for the quality and process management (quality policy, manual)Measurement and identification of optimization potential in terms of continuous improvement process as well as initiation and support of optimization measuresAccountable for ensuring the preparation and conduction of IT process auditsProviding advice on IT methods, IT tools, IT process optimization and general IT process management.Define and implement Key Performance Indicators and Metrics for support and operational activities and use these metrics to drive service delivery excellenceContinuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.Provide leadership and direction leading team to deliver on respective business targets and improve overall performance of the department.Identify, evaluate and track the development needs and performance of IS Governance staff, providing opportunities for staff to build on the company’s investment in their training and improve productivity.Deliver business value through partnership with MTNN’s Ecosystem Partners to customers to enhance MTN’s Corporate BrandPromote the Governance vision and institute a customer centric culture and interface between IS, its stakeholders and the rest of the organization. Job ConditionsNormal MTNN working conditions.May be required to work extended hours Note: Multiple applications are not allowed.

Apply at