Front Office Manager at Teclab Management Services Limited

Teclab Management Services Limited - Our client, a 4 star Hospitality services is seeking to fill the position of:Job Title: Front Office ManagerLocation: LagosCore purpose of the JobTo ensure proper management of the reception area, receive visitors, coordinate all front desk activities and provide professional and friendly service to customers.Task ComplexityTrains, cross -trains, and retrains all front office personnel.Participates in the selection of front office personnel.Schedules the front office staff.Supervises workload during shifts.Evaluates the job performance if each front office employee.Maintains working relationships and communicates with all departments.Maintains master key control.Verifies that accurate room status information is maintained and properly communicated.Resolves guest problems quickly, efficiently, and courteously.Updates group information. Maintains, monitors, and prepares group requirements. Relays information to appropriate personnel.Reviews and completes credit limit report.Works within the allocated budget for the front office.Receives information from the previous shift manger and passes on pertinent details to the oncoming manager.Checks cashiers in and out and verifies banks and deposits at the end of each shift.Enforces all cash-handling, check-cashing, and credit policies.Conducts regularly scheduled meetings of front office personnel.Wears the proper uniform at all times. Requires all front office employees to wear proper uniforms at all times.Upholds the hotel's commitment to hospitality.Prepare performance reports related to front office.Maximize room revenue and occupancy by reviewing status daily. Analyse rate variance, monitor credit report and maintain close observation of daily house count.Monitor high balance guest and take appropriate action.Ensure implementation of all hotel policies and house rules.Operate all aspects of Front Office computer system, including software maintenance, report generation and analysis, and simple configuration changes. 

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