Job Title: French-Speaking Ethics Line Operators
Job Type: Full Time
Location: Lagos, Nigeria
Job Field: Media / Advertising / Branding
KPMG has worked for clients in the public and private sector in Nigeria and in several other countries, helping to transform business performance and operations.
Are you looking for a career in a challenging, fast-paced environment? Are you generally curious about why things happen in the way they do? Can you offer ideas about how businesses could improve their operations? A career in KPMG could be for you!
Duties: – Handle customer inquiries/complaints both telephonically and by email – Prepare and update applicable client records with relevant information on a timely basis – Document client call enquiry/complaint in relevant call reporting templates and/or web tools – Produce timely call sheet reports
Education and Experience: – Minimum of second class degree, lower division – Proficient in the use of MS Office tools – Must be able to communicate fluently in both French and English – Communication in any Nigerian language would be an added advantage – Knowledge of customer service principles and practices – Some experience in a call center or customer service environment – Good data entry and typing skills
Key Competencies: – Verbal and written communication skills – Good listening and interviewing skills – Problem analysis and problem solving – Customer service orientation – Ability to professionally handle complaints, even when working with unpleasant clients – Organizational skills – Attention to detail – Resilience.
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