Field Service Engineer at Lorache Group

Lorache Group - Our client, one of the Nigerian leading Internet Service Provider (ISP), request the service of active and vibrant individual with exceptional attributes to fill the position of:Job Title: Field Service EngineerLocation: AbujaJob BriefWe are looking for a self-starter Field service technician to deliver the desired customer service experience.The goal is to drive service success that improves customer satisfaction, maximizes customer retention and increases profitability.ResponsibilitiesProviding service and customer support during field visits or dispatchesManaging all on site installation, repair, maintenance and test tasksDiagnosing errors or technical problems and determining proper solutionsTie workflow to scheduleProduce timely and detailed service reportsDocument processesFollow all company’s filed procedures and protocols and use field automation systemsCooperate with technical team and share information across the organizationComprehend customer requirements and make appropriate recommendations/briefingsBuild positive relationships with customers. 

Apply at