Field Service Engineer at ICS Outsourcing Limited

ICS Outsourcing is Nigeria’s leading Outsourcing provider incorporated in August 1994. We offer a comprehensive range of outsourcing services ranging from People Outsourcing to Sales BPO. We provide bespoke Business Support Solutions to all kinds and sizes of business.We are recruiting to fill the position below:Job Title: Field Service EngineerLocation: LagosMissionTo ensure maintenance of the sites according to approved processes and procedures that guarantees 99.9% Network Availability within a cluster.ResponsibilitiesCarrying out planned preventive maintenance (PPM) of all technical equipment (Generating sets & Air conditioning units) on sites to avoid a breakdown maintenance action.Carrying out Corrective maintenance to restore the functionality of passive elements and site infrastructureEscalation of faults that could lead to complete failure or Leve1(urgent)& 2(High) fault classificationMaintaining rectifier, solar system and battery backup installations.Ensuring Public power supply is available where applicable and escalation of defects accordingly.Carrying out minor and major repairs of technical equipment (generators, rectifiers & Air conditioning units, BUB systems) on sites to avoid downtime.Ensure prevention of outages on Back Bone, Hub, P1 and other Priority sitesAttend to call out and resolve escalated faults with MTTR less than 2 hours.Ensure site janitorial is good and healthy.Ensure all daily, weekly and monthly reports on all site maintenance activities are sent promptly to end users or line reporting chain.Complete site inspection report sheet, Job cards, Maintenance and Corrective maintenance Diesel receipt forms and all other necessary templates accordingly.Supervises vendors that carry out O&M taskGrants access and provide support to third party vendors during new implementation or O&M activities.Establish clear ownership for O&M tasks by ensuring that all Key Performance Metrics are metSupervises the security guards and ensures that the security log books are in orderProactively communicate O&M status, issues & risk to his Supervisor or Manager.Key Deliverables:Site AvailabilityMTTR of failuresReducing Trend of failure counts and repetitive failures.Improving Maintenance standards as seen on state of infrastructure under the ClusterEnsuring quality preventive and Corrective maintenanceEfficient Diesel ManagementReduction on cost of site maintenance. 

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