Ethics Line Supervisor at KPMG Nigeria

KPMG is a global network of independent professional services firm with deep expertise in the provision of audit, tax and advisory services to clients in various industries and sectors of the economy. The Firm is well represented in Nigeria and across the African continent, with the objective of providing exceptional and quality services to multinational, regional and local clients and to enhance the product offerings in certain previously under-serviced markets. We are recruiting to fill the position of:Job Title: Ethics Line SupervisorRef No: 139381BRLocation: LagosResponsibilities and DutiesSupervising ethics line operatorsHandle customer inquiries/complaints via telephone or emailDocument client call enquiry/complaint in reporting templatesPrepare a summary reports of inquiries/complaints made to clients on a monthly basisPerform administrative tasks such as maintaining client filesPerforming customer trend analysisConduct research on individuals and entities as directed by the relevant manager.Documenting research observationsDeveloping presentation slidesMaking presentations on research/analysis performed

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