Enterprise Availability Manager at MTN Nigeria

MTN is the largest provider of mobile network access and ICT solutions in Nigeria, connecting whole communities with each other and with the rest of the world.In 2001, MTN Nigeria was one of the first telecom operators to receive a GSM licence from the Federal government. Since then, we have led the growth in the voice market and today, we offer an integrated suite of communications products/services, including mobile voice and data, digital and mobile financial services as well as enterprise services to SMEs, public sector and corporate clients.At the heart of our company’s operations are a diverse group of committed men and women, who enjoy a work experience and culture that is challenging, dynamic and rewarding, guided by our core values of Leadership, Innovation, Integrity, Relationship and a Can-Do attitude.We were the first Nigerian company to be certified as an Investors In People (IiP) Gold company, which speaks to the depth and impact of our people management practices. It is also a reflection of our commitment to making MTN a Great Place to Work for our employees.With over 60 million customers, MTN is also the largest subsidiary of the MTN Group, a global brand spread across 22 countries in Africa, Asia and the Middle East. Core purpose of the JobTo manage the installation, commissioning and maintenance of all digital services platforms. And also managed digital services engagements and partnerships from an operational and governance perspective.Job SummarySupport the Shareholder return strategy by developing and implementing Information Systems Processes that are aligned to achieving all elements on the business score card.Participate in the review of Business Processes to drive efficiency gains.Ensure integrity of financial disciplines within ESM environment with regard to OPEX and CAPEXParticipate in the assessment of resource requirements for EMS and assist in preparing the budget for IS Infrastructure operations and services.Serve the Division’s internal customers and provide solutions to improve the customer experience.Strategic Partnerships with MTNN leadership team to drive awareness on expected behaviours and impact on non-compliance on bottom line results and company image/reputation.Drive planned strategy for the successful delivery of MTN Group and MTNN transformation initiatives focusing on Customer centricity.Work with IS process teams and management to discuss or explain process dysfunction, causes and possible solutions and establish the approach to delivering related improvement initiative.Network and build solid relationships with internal units and relevant third parties and develop a close working relationship with relevant information sources to provide an integrated service.Maintain effective working relationships with internal and external suppliers.Coordinate, coach and influence external partners and essential support departments across MTNN’s business units to deliver a seamless pre-sales and post-sales service experience.Develop strategies to ensure technical direction for systems management to gain and support competitive advantage for MTN through automation.Identify Key Performance Indicators for IS business processes, working with process owners to develop pragmatic targets and determining methods and frequency of measurement.Monitor and adopt best practices and new technologies that align with Enterprise Management strategy.Develop and ensure maintenance of support systems for the IS 24x7 OMC.Prepare systems performance information for monthly management reviews.Update systems management blueprint to global standards in Enterprise System Management, regularly.Ensure business continuity of IS Operations and provide stable environment for IS applications.Contribute to the development of the EMS framework, policies and standards to guide the services of the department and ensure ESM team meets operational IS KPIs.Develop and regularly review business process system to standardize / optimize IS’s work methods and activities and ensure automation of operating processes and services.Track and monitor key business processes, identifying servicing/operational constraints and gaps, analysing and providing feedback/recommendation to attaining service excellence and cost effectiveness.Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape. Coach and train the team to ensure understanding of the objectives and goals of the department, awareness of set targets/requirements and regularly review their training needs.Review performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules. Job ConditionsNormal MTNN working conditions.May be required to work extended hours Note: Multiple applications are not allowed.

Apply at https://ngcareers.com/job/2017-06/enterprise-availability-manager-at-mtn-nigeria-567/