Digital Support Manager at MTN Nigeria

MTN is the largest provider of mobile network access and ICT solutions in Nigeria, connecting whole communities with each other and with the rest of the world.In 2001, MTN Nigeria was one of the first telecom operators to receive a GSM licence from the Federal government. Since then, we have led the growth in the voice market and today, we offer an integrated suite of communications products/services, including mobile voice and data, digital and mobile financial services as well as enterprise services to SMEs, public sector and corporate clients.At the heart of our company’s operations are a diverse group of committed men and women, who enjoy a work experience and culture that is challenging, dynamic and rewarding, guided by our core values of Leadership, Innovation, Integrity, Relationship and a Can-Do attitude.We were the first Nigerian company to be certified as an Investors In People (IiP) Gold company, which speaks to the depth and impact of our people management practices. It is also a reflection of our commitment to making MTN a Great Place to Work for our employees.With over 60 million customers, MTN is also the largest subsidiary of the MTN Group, a global brand spread across 22 countries in Africa, Asia and the Middle East. Core purpose of the JobTo manage the installation, commissioning and maintenance of all digital services platforms. And also managed digital services engagements and partnerships from an operational and governance perspective. Job SummaryDeveloping and implementing Marketing Processes that are aligned to achieving all elements on the business score card.Participate in the review of Business Processes to drive efficiency gains.Assist IS and Business Units in planning and developing technology budgets for the upcoming financial years and develop detailed plans in support of approved ICT deployments.Manage the performance and availability of the digital systemsManage & control all system installations and commissioning.Develop and maintain an efficient Digital system logs and backup and restore procedure.Initiate corrective actions to digital network failuresMonitor the status and performance of the applications and integrated systemsControl access to all Digital systemsManage Fault escalation in line with specified Resolution timelinesCoordinate the roll out and testing of digital products and servicesSupport the digital services SM to set up governance structure to manage partnersResearch and develop concepts for big data insight related solutions to create new products and services leveraging ICT solutionsServe the Division’s internal customers and provide solutions to improve the customer experience.Liaise with suppliers on service level agreements, KPI delivery and all its related issues and maintain digital Systems performance KPIsStrategic Partnerships with MTNN leadership team to drive awareness on expected behaviours and impact on non-compliance on bottom line results and company image/reputation.Network and build solid relationships with internal units and relevant third parties and develop a close working relationship with relevant information sources to provide an integrated service.Engage with the various dependent vendors and drive optimal service deliveryContinuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape. Coach and train the team to ensure understanding of the objectives and goals of the department, awareness of set targets/requirements and regularly review their training needs. Job ConditionsNormal MTNN working conditions.May be required to work extended hours Note: Multiple applications are not allowed.

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