Data Services Support Engineer at MTN Nigeria

MTN is the largest provider of mobile network access and ICT solutions in Nigeria, connecting whole communities with each other and with the rest of the world.In 2001, MTN Nigeria was one of the first telecom operators to receive a GSM licence from the Federal government. Since then, we have led the growth in the voice market and today, we offer an integrated suite of communications products/services, including mobile voice and data, digital and mobile financial services as well as enterprise services to SMEs, public sector and corporate clients.At the heart of our company’s operations are a diverse group of committed men and women, who enjoy a work experience and culture that is challenging, dynamic and rewarding, guided by our core values of Leadership, Innovation, Integrity, Relationship and a Can-Do attitude.We were the first Nigerian company to be certified as an Investors In People (IiP) Gold company, which speaks to the depth and impact of our people management practices. It is also a reflection of our commitment to making MTN a Great Place to Work for our employees.With over 60 million customers, MTN is also the largest subsidiary of the MTN Group, a global brand spread across 22 countries in Africa, Asia and the Middle East. Core purpose of the JobTo integration of manage the implementation and support of MTNN network Customer Edge/Core devices in the ADSL, WiFi, WiMAX, GPRS and Enterprise Data Network. Job SummaryMaintain standards for Mobile/Fixed Data Network access control and auditing, providing optimization and cost effective input to the Mobile/Fixed Data Network design.Develop optimal and cost-effective Mobile/Fixed Data Network strategy for MTNN, ensuring Mobile/Fixed Data projects match marketing and sales requirements.Analyze and provide information on bandwidth usage, user application/experience and critical upgrades on the Mobile/Fixed Data Network.Monitor adherence to processes and procedures to ensure conformance to best practices, thereby identifying opportunities for improvements.Coordinate the implementation of Mobile/Fixed Data Network planning functions to achieve the quality and key performance indicators (KPIs), as well as marketing and sales targets defined by the businessCoordinate vendor-related emergency maintenance on Mobile/Fixed Data Network.Oversee constant tracking, monitoring and resolving of faults on the Mobile/Fixed Data Network.Oversee proper implementation of change requests and planned work.Manage network performance, bandwidth usage and configuration, ensuring conformance with set KPIs.Understand the telecommunication industry local trends and developments, thereby assessing the impact on MTN’s current and future business.Monitor performance statistics and generate weekly reports, providing monthly and quarterly progress updates on Mobile/Fixed Data projects.Ensure value is created from Customer engagement & Operations:Support relevant units to develop the required contractual documents for Mobile/Fixed Data projects, ensuring Mobile/Fixed Data projects are implemented in accordance with the agreed plan and strategy.Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape. Foster active collaboration and relationships with employees across all levels and divisions. Job ConditionsNormal MTNN working conditions.May be required to work extended hoursOpen plan office

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