Data Insight Analyst, SQL & Excel at Jumia Nigeria

Jumia is Africa's leading internet group, with already over 3,000 employees in more than 20 African countries and huge successes such as Jumia, Jumia Travel, Jumia Food, Jumia Deals, Jumia House, Jumia Jobs and Jumia Services. It is led by top talented leaders offering a great mix of local and international talents and is backed by MTN, Millicom, Rocket Internet, Axa, Orange, Goldman Sachs & CdC.We are recruiting to fill the position below:Job Title: Data Insight Analyst, SQL & ExcelLocation: LagosResponsibilitiesThis role is will manage all facets of customer experience data - from web analytics to voice of customer data.The incumbent will identify business problems and customer pain points, formulate hypotheses, develop analytic plans, conduct the analysis, synthesize conclusions into actionable solutions, and help implement recommendations for customer experience programIn particular, you will:Develop actionable insights from multiple data sourcesQuantify the impact of programs and campaigns through reporting and analysisOversee analytics for all channels and voice of customer programs (e.g., NPS, etc.)Partner with key stakeholders to provide data-driven insights to inform business and CXP decisionsLead the development and execution of a periodic reporting framework in collaboration with other team membersConduct relevant customer behavior analysis, competitive analysis and industry researchDerive insights from data to suggest, create, and execute tests that drive improvements to conversion rates and customer satisfaction scoresCreate holistic dashboards by pulling data from different data sourcesProvide expertise and guidance to business on:SegmentationCampaign analysis, analysis of performance, benchmarkingPropensity-to-buy and response modellingAttribution models and reportingUnderstand relevant technology applications

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