Job Title: Customer Support Executive
Company: Zoto Nigeria
Job Type: Full Time
Qualification: OND BA/BSc/HND
Location: Lagos, Nigeria
Job Field: Customer Care
Zoto is Mahindra Comviva’s latest brand. Zoto is Nigeria’s leading mobile phone recharge solution. Zoto provides you with the fastest & safest way to recharge your mobile phone in Nigeria. Get your cash back with every recharge & recharge for family and friends easily.
Job Description: – Deal directly with customers either by telephone, electronically or face to face – Respond promptly to customer inquiries – Handle and resolve customer complaints – Obtain and evaluate all relevant information to handle product and service inquiries – Organize workflow to meet customer timeframes – Direct requests and unresolved issues to the designated resource – Prepare and distribute customer activity reports – Communicate and coordinate with internal departments – Follow up on customer interactions
Requirement: – Only applicants with Experience as a Customer Service Representative would be considered.
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