Customer Service & Service Quality Officer at Hausba Smarthomes Limited

Founded in 2010, with a vision to becoming the leading brand in providing bespoke electronics and home technology in modern day architecture, Hausba is a professional solution integration brand that believes in transforming lifestyles using custom home technology solution. We set out to deliver the finest brands in high-end lifestyle custom electronics andsystem integration to today's technology driven home owner. We believe true comfort, comes with the convenience of having your home and business work for you; being able to have them simulate your lifestyle and bring along all the peace and comfort there is, to truly derive invaluable living, in tomorrow's futuristic home.Customer Service & Service Quality OfficerJob Type:Full Time  Qualification:BA/BSc/HND  Experience:3 yearsLocation:LagosJob Field:Customer Care   JOB PURPOSEResponsible for serving customers (internal & external) and ensuring service quality by providing product and service information; monitoring  and evaluating project progress, resolving product, service problems and implementing a comprehensive customer care Program to promote a service culture.SPECIFIC DUTIES & RESPONSIBILITIESReceive and respond to customer service inquiries.Attracts potential customers by answering product and service questions; suggesting information about other products and services.Project monitoring, evaluation and maintaining customer recordsManaging customer complains through the ticketing platformResolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.Recommends potential products or services to management by collecting customer information and analyzing customer needs.Generate, develop and report on a Customer Satisfaction Index.Receive walk in guests and ensure they are adequately attended to.Responsible to keep the reception and lounge area clean and operational at all times.Creates tickets on the Support system and follows up to ensure effective resolution of the issue.Ensure seamless customer/guest walk in experience.Other duties may be assigned

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