Customer Service Representative at Lisse Africa

LISSE AFRICA is an adept human resource consulting with key interest in the support recruitment industry with the aim of providing support staffs that are professional, verified and well documented.We are recruiting to fill the position below:Job Title: Customer Service RepresentativeLocation: Ajah, LagosJob DescriptionManaging incoming calls and customer service inquiriesGenerating sales leads that develop into new customersIdentifying and assessing customers’ needs to achieve satisfactionIdentify and assess customers’ needs to achieve satisfactionBuild sustainable relationships and trust with customer accounts through open and interactive communicationProvide accurate, valid and complete information by using the right methods/toolsMeet personal/customer service team sales targets and call handling quotasHandle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutionKeep records of customer interactions, process customer accounts and file documentsFollow communication procedures, guidelines and policiesTake the extra mile to engage customers

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