Customer Service Officer at Zerofinance Limited

Zerofinance is an online retailer of consumer goods such as Electronics and other household appliances, Mobile phones, Tablets and much more! We believe we provide consumers an enjoyable online retail experience through our user-friendly website. We offer a wide selection of authentic products from various reputable brands at competitive prices which are delivered in a speedy and reliable manner.We are recruiting to fill the position below:Job Title: Customer Service OfficerLocation: LagosDuties & ResponsibilitiesIdentify and assess customers’ needs to achieve satisfactionBuild sustainable relationships and trust with customer accounts through open and interactive communicationProvide accurate, valid and complete information by using the right methods/toolsAccurately captures customer informationCreates and maintains service reportsHandle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutionKeep records of customer interactions, process customer accounts and file documentsMeet personal/customer service team sales targetsProvides customer additional information or explains servicesDiscusses products offered and ensures customer satisfaction

Apply at https://ngcareers.com/job/2017-10/customer-service-officer-at-zerofinance-limited-471/