Customer Service Officer at Rhoda Michaels Institute

Rhoda Michaels Institute - We teach prospective fashion designers to channel intuition, imagination and craft towards creativity and profitability. We are a unique institution with vast experience in the inner workings of the fashion industry with respect to the Nigerian fashion industry. Our students are taught objectivity and value as a focal point.We are recruiting to fill the vacant position below:Job Title: Customer Service OfficerLocation: LagosResponsibilitiesDeliver prompt and professional solutions for customer inquires via phone, email, on-line chat and one-one communication etc.Must effectively manage different communication channels:resolve customer complaints via all available phone, email.Direct or route customer calls to appropriate personnel for assistance.Work with customer service manager to ensure proper customer service is being delivered.Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.Handle dissatisfied customers in a polite and professional fashion.Track and follow-up all customer requests in a timely manner. 

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