Customer Service Manager at Reactor Beverages Limited

Reactor Beverages Limited is a Nigerian company that manufactures natural healthy non-alcoholic functional beverages. We produce quality beverages using the finest natural ingredients to meet high quality standards. We are committed to excellence and quality service delivery to our customers and consumers.We wish to build and sustain a reputation of excellence in manufacturing, distribution, marketing, and sales processes. We intend to be a reference point in the beverage industry in Nigeria, through innovative products.We are recruiting to fill the position below: Job Title: Customer Service ManagerLocation: LagosJob BriefWe are looking for an experienced Customer Service Manager to provide excellent customer service and to promote this idea throughout the organisation.The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations.ResponsibilitiesImprove customer service experience, create engaged customers and facilitate organic growthTake ownership of customers issues and follow problems through to resolutionSet a clear mission and deploy strategies focused towards that missionDevelop service procedures, policies and standardsKeep accurate records and document customer service actions and discussionsAnalyse statistics and compile accurate reportsRecruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowermentKeep ahead of industry’s developments and apply best practices to areas of improvementControl resources and utilise assets to achieve qualitative and quantitative targetsAdhere to and manage the approved budgetMaintain an orderly workflow according to priorities 

Apply at https://ngcareers.com/job/2018-06/customer-service-manager-at-reactor-beverages-limited-961/