Customer Service Executive/Officer at Pro-Hub Global

Pro-Hub Global is a team of mobile financial services professionals, specializing in mobile payment strategy and implementation. We help organizations in the mobile financial services to maximize revenue via the exploit of new technology for secure electronic payments from mobile phones which also includes contact-less NFC transactions.We are currently looking for passionate, pragmatic and creative individuals to be part of our organization in the capacity below:Job Title: Customer Service Executive/OfficerLocation: LagosJob SummaryThe Customer Service Executive/Officers ensure that the needs of customers are being satisfied.Their aim is to provide excellent customer service and to promote this idea throughout the organizationDetailed Job DescriptionTraining staff to deliver a high standard of customer service;Leading or supervising a team of customer service staff;Investigating and solving customers’ problems, which may be complex or long-standing problems that have been passed on by customer service assistants;Handling customer complaints or any major incidents, such as a security issue or a customer being taken ill;Issuing refunds or compensation to customers;Writing reports analyzing the customer service that the organization provides;Developing feedback or complaints procedures for customers to use;Developing customer service procedures, policies and standards for the organizationMeeting with other managers to discuss possible improvements to customer service;Keeping accurate records of discussions or correspondence with customers;Analyzing statistics or other data to determine the level of customer service the organization is providing;Providing help and advice to customers using the organization’s products and services;Communicating courteously with customers by telephone, email, letter and face to face;Keeping ahead of developments in customer service by reading relevant journals, going to meetings and attending courses.

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