Customer Service Executive at A Financial / Services Oriented Company

Pruvia Integrated Limited - Our client, a Financial / services Oriented Company, needs qualified candidates to fill the role below:Job Title: Customer Service ExecutiveLocation: LagosResponsibilitiesManage large amounts of incoming callsGenerate sales leadsIdentify and assess customers' needs to achieve satisfactionBuild sustainable relationships and trust with customer accounts through open and interactive communicationProvide accurate, valid and complete information by using the right methods/toolsMeet personal/customer service team sales targets and call handling quotasHandle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documentsFollow communication procedures, guidelines and policiesTake the extra mile to engage customers. 

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