Customer Service at KornerStone Staffing

KornerStone Staffing - Our Client, a big player in the FMCG Industry, is recruiting suitably qualified candidates, to fill the position below:Job Title: Customer Service InternLocation: Lagos Job category: E-Commerce / Search Engine Mark...Level: Trainee / StudentEmployment type: Interim with permanent prospectJob DescriptionWe are looking to recruit a Customer Service Interns. This is a 6-month paid learning experience with the team of passionate, fun and energetic people who save the day for 150 million customers one call at a time.ResponsibilitiesDeliver prompt and professional solutions for customer inquires via phone, email, on-line chat and one-one communication etc.Must effectively manage different communication channels:resolve customer complaints via all available phone, email.Direct or route customer calls to appropriate personnel for assistance.Work with customer service manager to ensure proper customer service is being delivered.Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.Handle dissatisfied customers in a polite and professional fashion.Track and follow-up all customer requests in a timely manner.Compile reports on overall customer satisfaction.Identify and assess customers’ needs to achieve satisfaction.Track and follow-up all customer requests in a timely manner.Compile reports on overall customer satisfaction.Identify and assess customers’ needs to achieve satisfaction. 

Apply at https://ngcareers.com/job/2017-05/customer-service-at-kornerstone-staffing-274/