Customer Service Agent at Maersk Line

Maersk Line is the world’s largest container shipping company, known for reliable, flexible and eco-efficient services. We operate 610 container vessels and provide ocean transportation in all parts of the world. But not only do we power some of the world’s largest ships - we also propel the growth ambitions of businesses and individuals all over our planet. Every day our 7,000 seafarers and 25,000 land-based employees at 374 offices share their expertise with our customers around the world to optimize their supply chains, maximize their distribution networks and most of all realize their business potential. We are devoted to creating simple and reliable solutions for our partners, continuously lifting industry standards and enabling global trade in the most sustainable manner possible. What we do is more than shipping. We deliver promises. Promises from customers and businesses all over the world.We are looking to hire a Dynamic candidate to join our team in Lagos State:Job Title: Customer Service AgentRef.: ML-194263Location: Lagos Job DescriptionReporting to the Ocean Customer Service Manager, the Customer Service Agent will be responsible for owning/managing the customer experience of his/her customers by proactively identifying issues & building relationships to the mutual benefit of the customer and Maersk.Key ResponsibilitiesHave more Customer’s business Acumen and ability to know what factors drives the decision making.Understanding of external factors impacting Customer’s supply Chain & understand their sense of urgency, service needs, drivers and desires.Ability to align with customer expectations upfront & to be able to respond with suggested solutionsBe the primary point of contact for own customers and ensure smooth execution of the end-to-end shipment lifecycle, by working closely with the customer as well as internal stakeholders.Proactively track shipments and notify customers of relevant deviations from the transport plan, including potential solutions or alternatives.Together with One teams, own customer issues and engage relevant stakeholders as required to facilitate timely and effective solutions.Be fully responsible for customer satisfaction across Maersk product offering (own customers).Willingness to go the extra mile towards the customers & with focus on providing solutions.In general, actively seek out and act on continuous improvement opportunities both in relation to customers and internal / external stakeholders

Apply at