Customer Relationship Officer- Testing at MTN Nigeria

MTN Nigeria - The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.We are recruiting to fill the position below:Job Title: Customer Relationship Officer- TestingLocation: LagosDivision: Customer RelationsCore Purpose of the JobContribute to the sustenance of the MTN brand by providing high quality customer care to all MTN’s customers through assigned media/ within designated locationTo drive productivity, professionalism and operational efficiency in the attainment of excellent service deliveryJob SummaryDevelop test scripts and test casesDevelop Product Concept and User Requirements Specification documentsCoordinate User Acceptance TestsParticipate in User Acceptance Testing processes for MTN products and servicesProvision of input into Product Concept Documents and User Requirement from a testing and customer support perspectiveAdherence to all defined operational guidelinesParticipate in the implementation of Frontline Empowerment Business initiativesConduct research on MTN products/services in comparison to competitionConduct research on new and emerging technology within the Testing space – methodology, framework, best practices, gap assessmentResearch on root causes of top customer challenges and translate into criteria for allocation of priority on test casesProcess mapping and documentationProvide support to the frontline on the use of deployed products, systems and servicesConduct post implementation test on MTN products and service and share outcomes with relevant stakeholders for continuous product improvements. 

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