Customer Relationship Officer (Billing and Collections) at MTN Nigeria

MTN Nigeria - The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.We are recruiting to fill the position below:Job Title: Customer Relationship Officer (Billing and Collections)Location: LagosDivision: Customer RelationsCore purpose of the JobContribute to the sustenance of the MTN brand by providing high quality customer care to all MTN’s customers through assigned media/ within designated locationJob SummaryParticipate in mock and actual bill run quality assurance, ensuring only high quality invoices get to the customerEnsure prompt distribution of bills to customers utilizing non-paper delivery optionsEnsure complete reporting and documentation of all printed invoices.Monitor and report bill delivery status proactivelyIdentify problematic invoices proactively and promptly notify the billing supervisor of suchConduct daily assessments of consumer accounts, ensuring proper segmentation and accurate upload of customer detailsProactively identify possible reconciliation issues and promptly escalate to relevant process ownersEnsure accuracy of bill before it is sent.Perform software installation and configuration requests to customer satisfaction.Carry out cross & up-selling of products and servicesPerform incidence escalation process in compliance with laid down policies and proceduresLog compensation calls for inconvenience to customers 

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