Customer Relations Officer at Management Alternatives Limited

Management Alternatives Limited - Our client, a direct ICT channel of the MTN Enterprise Business Unit trading on MTN Nigeria SMEs products and services. As part of its consolidation and expansion effort for its operation in Nigeria, MAL is recruiting competent and qualified personnel to be outsourced to the client organization for the below positionJob Title: Customer Relations OfficerReference Code: MAL/MTN ENTERPRISE SME-ENSDC/CRO007Location: EnuguDepartment: Reports to: Admin ManagerSummaryUnder the supervision of the Admin Manager, the Customer Relations officer will interact with customers to provide them with information to address their inquiries regarding organizations’ products and services.S/he will create new and maintain existing relationships for the organization, assist in sales and marketing of organizations’ products and services, targeting of clients, business analysis, decision making, monitoring, follow up and recovery of target group assigned with focus on creating new market and also entertain the needs of the customers and find ways to solve customers’ problems.Essential Duties and ResponsibilitiesDeveloping a good understanding of client, their industry, what they do and their work culture and environmentUsing sales, business development, marketing techniques and networking in order to attract and close business deals for the organization:Business development and client relationsMarket and product research analysis.Customer product feedback & Competitors intelligence to know how we can improveProvide customer service support to the organization by obtaining, analyzing and verifying the accuracy of order information in a timely manner.Prepare customer service summary reports.Ensures and provides quality service to both internal and external customersHandle inbound customer service calls with professionalism.Answer customer inquiries and follow through on requests.Optimize the marketing of all company products.Develop new accounts and maintain existing relationships.Make outbound calls to business customers.Identify risks in customer’s businesses and proactively work on mitigating the risks.Other duties as assigned.

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