Customer Relations Officer at Ibadan Electricity Distribution Company (IBEDC) Plc

Ibadan Electricity Distribution Company (IBEDC) Plc - Headquartered in Ibadan is responsible for electricity distribution within the south western zone (Oyo, Ogun, Osun and kwara as well as some parts of Kogi, Ekiti and Niger states).We are an organization with a focus on delivering excellent service to the customers and providing customer satisfaction through reliable power distributions.We are recruiting to fill the vacant positions below:Job Title: Customer Relations OfficerLocation: Ibadan Job Description To effectively coordinate the distribution of IBEDC’s customer bills and facilitate revenue collection.      ResponsibilitiesGeneral: Meter reading and management of meter reading booksHandling of service connection like applicationDetecting illegal service connectionPursuing the collection of bad debtsDisconnection/ reconnectionExplaining estimated billingsExplaining sensitive issues such as tariff changesReporting faulty/ defective metersLegalizing non-registered consumersDisseminating load shedding schedulesOther commercial functionsSpecific: Embarks on field trips to read customer meters for capture on approved billing/reading sheets and liaises with relevant departments to generate customer billsDistributes customer bills within required timeframe - ensures timely and effective distribution of customer billsEstablishes, develops and maintains business relationships with current customers to ensure high customer satisfactionIdentifies prospective customers (unregistered customers, new businesses, etc.) and ensures they are adequately captured in the customer databaseAttends to customer queries/complaints on the field and escalates to proper channels to ensure such complaints are captured and addressed accordinglyAssist in meeting revenue targets for Business hubs - participates in revenue collection activities according to company policies and stipulated regulations to meet set revenue targetsEscalates revenue leakage issues to the relevant departments when identified e.g. illegal connections, tampering of meters, etc.Keeps abreast of market trends and supplies management with insights on customer needs, problems, interests and innovative ways for service deliveryGet customers both old and new on metering including the CAPMI scheme. 

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