Customer Experience and Social Media Personnel at Tuteria Limited

Tuteria is an online platform that connects learners with competent tutors nationwide. Hence, we are currently seeking applications from suitably qualified candidates to fill the vacant position below:Job Title: Customer Experience and Social Media PersonnelLocation: Gbagada, LagosJob DescriptionTuteria needs a talented Customer Experience & Social Media personnel who is passionate about educational services, human relationships, who treats every inquiry as an opportunity to create a loyal customer, and would love to be a part of our vision to improve access to high quality education in Africa.You’ll correspond with hundreds of customers across Nigeria to ensure they have a memorable experience with Tuteria.To be successful, you must be friendly, have great customer satisfaction mentality, mature, enjoy talking with people and ready to do whatever it takes to get customers to use our services.If you want to take on a new challenge, we look forward to hearing from you!ResponsibilitiesRespond to all inbound calls, enquiries, messages and emails from users and customers to make customers happyHelp customers make informed decision regarding their learning needs, tutoring options and pricing plans.Follow up on all interested customers via phone, email, Skype or any other means of communication to ensure they get the best tutorsManage the company's social media accounts (Facebook, Twitter, Instagram & LinkedIn) which involves replying comments, messages, responding to enquires and acquiring customers on social mediaRun simple, creative campaigns on social media to increase brand visibilityIdentify customer needs or complaints and cater to them as they ariseWork with other colleagues to find and place suitable tutors quickly 

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