Customer Care Support Engineer at Ascentech Services Limited

Ascentech Services Limited is a full-fledged Human Resource Solution Provider incorporated in 2013 with its Head Office in Lagos, Nigeria. We are committed to forging long-term partnerships with our clients by creating and delivering robust and flexible services that address the changing needs of their business.We are recruiting to fill the position below:Job Title: Customer Care Support EngineerLocation: LagosResponsibilities/DutiesQuotation Preparation:Receive quotation request from Service Support / Sales Team / Service teamGet Machine serial number detailsDownload part list book, identify / pick correct part numbers from Part-list book and confirm from Service TeamSend proposals (Techno-commercial quotations) to customers by email.Print quotations and handover to Sales Support to file in respective sales engineer fileKeep all quotations in respective customer folder (soft copy)Prepare AMC quotationsMaintain Quotation Register and circulate regularlyOrder Receiving Process:Sales communicationForward all customer mails related to sales communication to Sales SupportForward all service related mails to Service Support 

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