Customer Care Representative at RS Consulting Nigeria

RS Consulting LLC, is a business optimization consulting firm founded by distinct professionals/entrepreneurs that has vast knowledge and experience in entrepreneurship schemes, human resource management, business research techniques, strategic financial services, ICT and web services. We put our clients first and we want to work with you as partners on an on-going basis towards making your organisation more profitable and better performing in terms of its bottom-line.We are recruiting to fill the position below:Job Title: Customer Care RepresentativeLocation: LagosJob BriefWe are looking for a customer-oriented representative who is patient, pathetic, passionately communicative and love to talk with experience, for our clients.ResponsibilitiesManage large amounts of incoming callsGenerate sales leadsIdentify and assess customers’ needs to achieve satisfactionBuild sustainable relationships and trust with customer accounts through open and interactive communicationProvide accurate, valid and complete information by using the right methods/toolsMeet personal/customer service team sales targets and call handling quotasHandle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutionKeep records of customer interactions, process customer accounts and file documentsFollow communication procedures, guidelines and policiesTake the extra mile to engage customers 

Apply at https://ngcareers.com/job/2018-06/customer-care-representative-at-rs-consulting-nigeria-762/