Customer Care Officer at Stransford Company

Stransford Company - Consistently ranked among the top five of the Engineering News-Record Top 400 Contractors, Stransford is a leader in a variety of market sectors throughout North America and, most recently, Australia.We are currently recruiting to fill the position below:Job Title: Customer Care OfficerLocation: LagosJob DescriptionServing customers by providing product and service information.Resolving product and service problems.ResponsibilitiesAttracts potential customers by answering product and service questions; suggesting information about other products and services.Opens customer accounts by recording account information.Maintains customer records by updating account information.Resolves product or service problems by clarifying the customer's complaint.Determining the cause of the problem.Selecting and explaining the best solution to solve the problem.Expediting correction or adjustment.Following up to ensure resolution. 

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