Customer Care Officer at Peen Nigeria Limited

Peen Nigeria Limited, is licensed to provide Stevedoring services in Nigeria, and we are presently recruiting suitably qualified candidates to fill the position below:Job Title: Customer Care OfficerLocation: LagosJob DescriptionsDeal directly with customers either by telephone, electronically or face to faceRespond promptly to customer inquiriesHandle and resolve customer complaintsObtain and evaluate all relevant information to handle product and service inquiriesProvide pricing and delivery informationPerform customer verificationsSet up new customer accountsProcess orders, forms, applications and requestsOrganize workflow to meet customer timeframesDirect requests and unresolved issues to the designated resourceManage customers' accountsKeep records of customer interactions and transactionsRecord details of inquiries, comments and complaintsRecord details of actions takenPrepare and distribute customer activity reportsMaintain customer databasesManage administrationCommunicate and coordinate with internal departmentsFollow up on customer interactionsProvide feedback on the efficiency of the customer service process 

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