Customer Care Executive at Lorache Group

Lorache Group – Our client, an IT and Telecommunications company, is recruiting suitably qualified candidates to fill the position below:Job Title: Customer Care ExecutiveLocation: Lagos Mainland, LagosResponsibilities:Create content and engaging ideas for online campaignsImprove customer service experience, create engaged customers and facilitate organic growth.Take ownership of customer’s issues and follow problems through to resolution.Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowermentKeep ahead of industry’s developments and apply best practices to areas of improvementControl resources and utilize assets to achieve qualitative and quantitative targetsMaintain an orderly workflow according to priorities.Set a clear goal and deploy strategies focused towards that missionKeep accurate records and document customer service actions and discussionsAnalyze statistics and compile accurate reports

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