Customer Care and Call Center Representative at Levitikalgroup

Levitikalgroup - A Travel Company, is looking for the services of a qualified candidate to fill the position below:Job Title: Customer Care and Call Center RepresentativeLocation: AbujaResponsibilitiesOpen and maintain customer accounts by recording account informationResolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; Selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolutionMaintain financial accounts by processing customer adjustments.Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolutionKeep records of customer interactions, process customer accounts and file documentsClose out or open call recordsCompile reports on overall customer satisfactionHandle changes in policies or renewals. 

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