Counter Agent – Customer Service at Maersk Line

Maersk Line is the world’s largest container shipping company, known for reliable, flexible and eco-efficient services. We operate 610 container vessels and provide ocean transportation in all parts of the world. But not only do we power some of the world’s largest ships - we also propel the growth ambitions of businesses and individuals all over our planet. Every day our 7,000 seafarers and 25,000 land-based employees at 374 offices share their expertise with our customers around the world to optimize their supply chains, maximize their distribution networks and most of all realize their business potential. We are devoted to creating simple and reliable solutions for our partners, continuously lifting industry standards and enabling global trade in the most sustainable manner possible. What we do is more than shipping. We deliver promises. Promises from customers and businesses all over the world.We are looking to hire a Counter Agent to join our team in Lagos State:Job Title: Counter Agent - Customer ServiceRef.: ML-194399Location: LagosJob DescriptionReporting to the Counter Manager, the Counter Agent will be responsible for owning/managing the customer experience relating to cargo release and import shipment exceptions (i.e. invoicing and refund processes)Key ResponsibilitiesReceive and file correct documents for import cargo releaseEnsure end of day checks of documents received for filing and dispatch to archiveAchieve the set target for cargo release by working closely with the GSC to ensure no delaysEnsure exceptions at the counter are resolved timely to prevent a negative customer experience and issues degenerating to financial lossesEnsure smooth and timely transactions at the counterManage self-service computers, ensure they are set up and functional at all timesContinuously find ways to improve counter processes and act on themClearly demonstrate CARE PRO behaviors in every customer interaction.Actively drive awareness and utilisation of Maersk Line self-service channelsAlways behave in a manner consistent with and loyal to the A.P. Moller – Maersk values 

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