Conversion/Recruitment Customer Service Officer-Study Abroad at Ruhe Global Resources

Ruhe Global Resources offers an excellent One Stop Shop service to students. over the years, we have placed several students in top institutions in several location. As a recruitment agency, We find placement for students into our partner  institutions in Europe, United states and Canada. We have track record of success  to global education, making us the most reliable, trusted and experienced University representative.We are recruiting to fill the position below:Job Title: Conversion/Recruitment Customer Service Officer-Study AbroadLocation: AbujaJob PurposeFollow up on all clients.To welcome everyone who walks into the branchTo ensure all enquiries are handles with professionalism and sound customer serviceTo supervise all cleaners and ensure the office is clean at all times and to help maintain good ambience in the officeTo handle administrative and clerical assignmentsTo ensure that all walk in clients are converted to customers.Core Working RelationshipsBusiness Development Officers,Recruitment Officers and managers, Branch Manager, Conversion Officers/ Manager, Events Manager, Marketing/Brand Marketing Manager, Human Resource Officer, Managing Director.The post holder will be Reporting to the Managing Director and work closely with all Abuja based staff; this position will focus on customer service and marketing of all RGRs services and partner Universities programs and market the RGR brand in Nigeria across all marketing communications channels.Job DescriptionCustomer Service:Welcoming prospective clients and attending to their needsHave in depth and accurate information on RGR products and servicesRegistration of clients and monitoring the number of registered applicants per day/monthTo maintain a high degree of accurate and current product knowledgeTo organize the arrangement of the counselling room for school visits and to ensure that local facilities are presented to a satisfactory level.To provide the Branch Manager with a monthly report on all activitiesFollow-up on students from all sourcesTo attend to walk-in and telephone enquirers on a daily basisHandling of petty cash and recording expenses on the spreadsheetEnsure that current brochures, posters, attendance sheets for school visits and all RGRs forms are up-to-date, available and in the right place at all times.Attend to delegates needs during school visitsHandling branch inventoryEnsuring that the Front office is kept neat at all timesSorting out mails or parcels receivedPosting of all RGRs documents to required officesTo monitor the office assistants and cleaners to ensure that the toilets and office environment are clean.Any other related task that may be assignedMarketing:Meeting with potential applicants in order to counsel and guide them towards enrollment to any of RGRs services.Attendance at recruitment exhibitions, representation of RGR on exhibition stands.Conversion of current applicants via telephone and face-to-face meetings.Regular visits to cities outside of Abuja. participation in admissions seminars held at schools,hotels and other venues.Contribution to RGR s marketing strategy and organisation of marketing and advertising activity in Nigeria.Delivery of expert visa advice and counselling for all Nigerian RGR applicants applying for visas.Input and expert advice with regards to RGRs strategy in Nigeria.Possible travel to cities outside of Abuja for recruitment events or training, including abroad.Essentially sell programmes and represent the best interest of partners & RGR in Nigeria.Ensure constant steam of walk in clients at the assigned RGR office.Assist with developing new strategic recruitment activities through gathering market intelligence.Achieve agreed targets for each intakeProvide timely and accurate updates to the Company regarding student recruitment activities.Make contact and follow up with new institutions in Nigeria to have a signed MOUs to send students to RGR.Marketing and promoting RGR institutions to prospective students.Maintain full update on RGR partner institutions regarding courses, materials and procedures.Initiate necessary virtual and real-time marketing strategies/campaigns using various social media platforms amongst others as required.Any other related task that may be assignedResponsibilitiesDevelop and initiate business development and /marketing strategies.Carry out all customers service and administrative.Maintain a good data base of all clients.Assist In follows ups on business development officer during weekly meetings.Assist in coordinating actions to influence developed strategies.Assist in the execution of marketing campaigns.Assist in the development and planning of all branding and marketing activities.Identify opportunities, develop plans and establish business alliances that will strengthen the RGR brand.Carry out sensitization activities and generate new leads in formal and informal sectors of key cities where an RGR office does not exist at the moment.Make presentations to key employers, parents and students of highly rated secondary institutions and generate traffic/leads/registrations, ensuring students register.Create the needed buzz in tertiary institutions thereby increasing leads from the institutions. 

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