Pagatech was founded in early 2009 with a vision to enable a cashless society and bank the unbanked in Africa. Our first product offering, Paga, is a direct to consumer mobile payments service. Paga is an innovative, open, secure, and interoperable mobile payments platform that allows any person who has a mobile phone to transact electronically - thus turning the mobile phone into an electronic wallet.We are recruiting to fill the position below:Job Title: Consumer Engagement Manager for Consumer SegmentLocation: LagosJob Type: Full timeJob DescriptionAs a Consumer Enagagement Manager, you will, in collaboration with the Online and Mobile leadership, develop the strategy and vision for the online customer experience, and you will develop and look after product roadmaps and features based on this strategy and vision.You are expected to embody the critical intersection of product marketing expertise and a keen focus on customer satisfaction.You will be our subject-matter expert helping customers understand, implement, and expand our solution at a use case level.This critical role aggregates the customer voice and acts as a customer advocate when working with internal teams.Because you are so close to our solutions and the customer, you'll be a critical part of driving the consumer product roadmap and evolution to capture the needs of the market.You will have the opportunity to drive the end-to-end consumer journey strategy for new and existing online and mobile subscribers. Our consumer segment propositions includes peer-2-peer payments, bills payment, digital financial services , funds transfer, amongst others.You will be responsible for driving the ongoing engagement of consumers. As such, you need to be very comfortable with data analysis to understand current usage patterns, minimize churn, and to create propositions to drive further adoption.Primary ResponsibilitiesDriving improvement of customer journey on Paga, creating a more intuitive customer experience and facilitating organic growth.Defining direction of consumer digital and marketing strategies, in conjunction with Marketing and Product Innovation teams based on market research.Advising Online and Mobile Leadership on innovations that could best support customers’ needs.Helping customers maximize the value they get from Paga and minimizing consumer churn.Promoting remote customer application and increasing consumer’s account usage.Working with Research and Marketing to use consumer insights in periodically tracking achievement of deliverables and redesigning our brand standards/specification.Taking ownership o f customer’s issues and following problems through to resolution, in collaboration with the Customer Support team.Driving achievement of set targets and deliverables for the consumer segment of the online and mobile business.