Client Services Officer at Michael Stevens Consulting

Michael Stevens Consulting - We are a long established and well respected multi-disciplinary management and financial consulting firm with offices in several locations across Nigeria.We are currently recruiting to fill the vacant position below:Job Title: Client Services OfficerLocation: RiversJob Duties and ResponsibilitiesWork directly with clients to effectively manage manpower/personnel provided for themCommunicate via telephone and email to address client issues relating with our supplied personnelObtain and process all client information and transactionsAnswer client questions or concerns in a timely, informative, and professional mannerCalmly handle personnel complaints and work to find solutionsSeek assistance and report major problems to upper managementManage the on-boarding of new personnel and process for deployment to client siteCompile and update necessary documents, contracts, etc.Ensure compliance with necessary specifications and regulationsFrequently check-in with clients to confirm their satisfaction of services providedInform clients of any new available services or updates to existing onesWork with and report progress to Head of OfficeAssist with human resourcesPerform basic administrative and clerical duties as necessaryAssist with and contribute to marketing and advertising initiativesExhibit expert knowledge regarding the products and services offeredWork according to set standards and operating procedures

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