Client Service Officer (South south) at Stanbic IBTC Bank

Stanbic IBTC Bank is a leading African banking group focused on emerging markets globally. It has been a mainstay of South Africa's financial system for 150 years, and now spans 16 countries across the African continent.Standard Bank is a firm believer in technical innovation, to help us guarantee exceptional client service and leading edge financial solutions. Our growing global success reflects our commitment to the latest solutions, the best people, and a uniquely flexible and vibrant working culture. To help us drive our success into the future, we are looking for resourceful individuals to join our dedicated team at our offices.We are recruiting to fill the position below:Job Title: Client Service OfficerJob ID: 40791Location: BayelsaJob Sector: BankingRetail & Business BankingJob PurposeTo render frontline service supportKey Responsibilities/AccountabilitiesControl chequebooks:Attend to telephonic queries regarding cheque books.Control Automated Teller Machine (ATM) cards:Receive and handle ATM cards according to laid-down policies and procedures.Ensure the ATM cards are locked away overnight.Dispatch and receive ATM cards to/from away branches.File ATM cards in received-date order.Handle retained ATM cards according to laid-down procedures.Perform daily balancing of ATM cards in conjunction with the Asset CustodianAttend to all telephonic enquiries regarding ATM cards.Statements:Issue off-cycle statements at customer’s instance and take charges as appropriateKeep records of all source instructions from customersReactive selling:Identify cross-selling and migration opportunities and sell products/services reactively.Participate in tactical sales/marketing activities as required.SIPML Management:Attend to all pension enquiriesProcessing of client withdrawal application.Processing of client change of account information and signatureProcessing of NSITF transfer.Processing of deceased person benefit withdrawal.Print statement of account and registration certificate for the clientCross sale.Render daily report on applicable platform.SIAML Management:Attend to all Asset management enquiriesProcessing of client subscription.Processing of client redemptionProcessing of client change of account information.Processing of deceased person redemptionPrint statement of account and registration certificate for the clientDispatch all document to appropriate unit after executionCross sale 

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