Chief Operations Officer at Deloitte Nigeria

Deloitte Nigeria - Our client is a development Finance institution positioned to empower more micro, small and medium enterprises across Nigeria. The institution is set up as a private sector driven wholesale financial institution aimed at increasing access to finance for Micro, Small and Medium Enterprises (MSMEs) through eligible financial intermediaries In view of the foregoing, the client seeks to attract, motivate and retain qualified staff.We are recruiting to fill the vacant position below:Job Title: Chief Operations OfficerReference Number: DFI005Location: Any City, NigeriaJob summaryTo coordinate the establishment and optimization of day-to-day operations in the institution, Provide quality management and analytics on the institution’s data, as well as knowledge and expertise on product and service management.To oversee the development and implementation of all necessary policies and procedures towards achievement of the institution’s mandates and objectives.Duties and ResponsibilitiesEnhances the internal processes and procedures thereby enhancing best practices and compliance with international standards.Improves efficiency of processes and establish necessary measures to cover all processes within the organizationEnsures accurate and proper maintenance of ethical behavior at all times and confidentiality of all customer informationEnsures prompt notification of the relevant stakeholders of any shortfall in quality standards of procedures and recommends preventive actions to ensure that the operation quality standards are maintainedPrepares relevant periodic reports related to the department functions as and when requested by Executive ManagementEnsures accuracy, timeliness, consistency and adequate management of DataEnsures resolution for all inquiries are efficiently and professionally providedEnsures the correct follow-up on customer dispute status and resolutionEnsures that the public, consumer and commercial customers are provided with credit advisoryMonitors performance of customer service being provided and ensures corrective actionsEnsures successful execution of business strategies for the institution’s products and servicesEnsures that the product lifecycle is managed consistently, from the beginning to the end.Monitors the products and services integration within the market as well as follow-up the industry trendsEnsures tangible contribution to market needs through high-quality development of the products and services tailored to the needs of customersOversees the development and maintenance of the products and services catalogue being offered by the institutionEnsures accountability for the aggregate plan and delivery of systems, operations, properties & maintenance and the general operating model in the institution 

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