Call-centre/Customer Service Executive at Stresert Services Limited

Stresert Services Limited - Our client, a Holding company in Lagos involved in insurance, pensions and other non-financial services, is recruiting to fill the position below:Job Title: Call-centre/Customer Service ExecutiveLocation: LagosJob DescriptionThe ideal candidate will act as the first point of contact on behalf of the company with walk-in customers and over-the-phone clients.He/she will act as a liaison, provide product/services information and resolve any emerging problems that customers and prospects presentDetailed Job DutiesManage large amounts of inbound and outbound calls in a timely mannerMaintains security by following procedures; monitoring logbook; issuing visitor badges.Identify customers’ needs, clarify information, research every issue and provide solutions and/or refer to appropriate quartersMaintains a professional work environment and administrative support.Seize opportunities to up-sell products when they ariseKeep records of all conversations in our call center database in a comprehensible waySupply information regarding the organization, products, services and policies to clients on enquiry.Deals with compliant tactfully, calmly and politelyReports and document issues for resolutionsSchedule and maintain appointments diaryMaintains continuity among team members by documenting and communicating actions, irregularities, and continuing needs.Contributes to team effort by accomplishing related results as needed.Inform line manager adequate information when the need arises.Other key functions are Supervisor support, office harmony, crisis handling, office morale, customer serviceOther assigned duties 

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