Call Centre Agent at Total Health Trust Limited (THT)

Total Health Trust Limited (THT), Nigeria’s leading Health Maintenance Organization (HMO) was founded in 1997 and commenced operations in June 1998. Our unrivaled 18 years industry track record has seen us build a formidable reputation in Nigeria and we remain the HMO of choice for over 300,000 members and over 500 corporate clients and government institutions. We were the first HMO to be registered in Nigeria and 18 years later, we are still number one in the market. We are one of the very few HMOs that can boast the financial and technical backing of a world class company - Liberty Health (a member of the Liberty Group).We are recruiting to fill the vacant position below:Job Title: Call Centre AgentLocation: LagosJob DescriptionReceive calls from members or employer groups, providers and prospective clientsTo receive calls from providers and have first call resolution on pre-authorization queries for limited and straight forward cases or route the query to the correct department for call resolutionTo receive Employer group calls and to resolve queries relating to the specific group or members within the group and route the query to the correct department for call resolution in the more complex casesTo receive and resolve all member related calls and to ensure that all complaints and queries are resolved on first call resolution or escalate the query for resolutionTo receive calls from prospective clients and re-route the calls to the Sales and Distribution department ensuring that the prospective clients receive the best serviceTo log enquiries for all calls relating to registered providers, Clients and membersTo follow up on specific cases as distributed by the manager to ensure a value added service offeringTo adhere to and live the organizational values 

Apply at https://ngcareers.com/job/2017-08/call-centre-agent-at-total-health-trust-limited-tht-415/