Call Center Agent at Carter consulting

Carter consulting is a leading change Management consultancy firm with expertise in Human Resources Management, Information Technology, change management, mergers and acquisitions. We are currently recruiting for one of our client, a leading Health Maintenance Organization with head office in Abuja FCT and offices in over 20 states of the federation, in the capacity below:Job Title: Call Center AgentLocation: Abuja Job Type: Full TimeDuties and ResponsibilitiesFunction as an information source through telephonic assistance to Customers, providers, billing agencies, and various company/departmental staff.Provide pleasant customer experience through superior customer service methods, problem solving and real-time issue resolution.Interact with provider community and various departments to resolve issues involving the membership and credentialing status.Explain benefits, eligibility status, enrollment processing procedures and status of authorizations and referrals to callers.Answer calls professionally and respond to customer’s inquiries.Identify and escalate priority issuesOther duties may be assigned. 

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