Cafe Manager at Rossland Screening Solution

Rossland Group since the year 2000 provides market research and management consulting services to clients in the private and public sectors within and outside Nigeria. In 2013, it expanded the scope of its services to include Professional Background Screening and Business Brokerage. In 2015 and 2016, it added franchise consulting and recruitment services respectively.We are recruiting for the position below:Job Title: Cafe ManagerLocation: KadunaDuties and ResponsibilitiesDelivery of business strategies, with the support of the Pastry Chef, Chef de Partie etcSeek and maximise revenue opportunities and minimise costsConsistently exceed guest expectationsDevelop a motivated and high performing team committed to delivering clear goalsProtect the health, safety and well-being of our guests and colleaguesBe a change agent, constantly reviewing service deliveryDevelop a culture of actively seeking feedback from customers on a regular basisAgree and implement actions to continuously improve the guest experienceEnsure customer requests and feedback, both verbal and written are responded to promptly and efficientlyMaintain and further enhance relationships within the immediate locality, namely residents, retail and office tenantsManaging Sales and ConversionAgree and support implementation of revenue generation initiativesCreate, deliver and measure promotional activities, including staff incentivesSupport the creation and implementation of a departmental sales plan, in conjunction with the GM/ReservationsTo provide a clear handover during shift changes and ensure each shift is reviewed and handovers/briefings are carried outFacilitate the creation of business strategies and conduct regular strategy update meetings 

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